5 Replies to “Pollard Jeep of Boulder – Car Dealers, Boulder”

  1. Super happy with the service department, I just bought my Jeep and there was some issues with brakes and check engine shortly after purchase. Josh was awesome and helped me find an affordable way to fix everything and went to bat on my brakes. This is the first time a dealership has ever made something right, POST sale for me and I really appreciate it!

  2. Great place! Very professional and the only dealership to go above and beyond for their customers! Quick oil changes as well with competitive prices!

  3. I’ve had a number of unacceptable experiences with Pollard across sales, service, front line staff, etc.

    First strike: I bought brand new. Shortly after, there’s a safety recall for airbag wiring. They tell me it’s done, I pick it up and drive away, only to find my turn signals and headlights no longer work. Lazy job on the wiring, and it doesn’t make you feel good when it touches the airbag systems.

    Second strike: Took it in for warranty work. They call, ask to keep it another day to finish the work. Fine. Another day, they call and say it’s done. So I leave work and come in, pay, then find out that they LITERALLY DIDN’T DO THE WORK. It hadn’t been touched.

    I asked them to give me some kind of refund or credit since they wasted hours of my time. I was told to pound sand.

    Third strike: During negotiation on the original sale, sales manager says “I’ll throw in five free oil changes, tire rotations, etc.” But what they don’t tell you is everyone gets that already, and it expires after two years.

  4. Austin Gunn (Express Lane Advisor) was great. Informative, friendly, and very helpful! Nate was also great. He shuttled me back to work after I dropped off my car and was a pleasure to spend a few minutes with during the drive.

  5. Fantastic place to bring your vehicle. Employees are professional, curtious, and very knowledgeable. So happy that I stopped going to the other Jeep dealer in Boulder. I truly feel like I can trust Pollard Jeep to be honest and perform work to the highest standards.

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